Today we have a special guest on the podcast, Brad Waldrop, General Manager and Co-Owner of Ward Plumbing, Heating, and Air in Western North Carolina.
Ward PH&A has been in business since 1977 and Brad and his co-owners bought the company several years back and installed software, systems, training, marketing, and more that exponentially grew the business.
This is a great conversation about taking a business from the stone age and bringing it into the modern world.
We talked a lot about creating company culture, hiring great humans instead of great techs, and how training, leadership, and performance pay to develop a team where everyone is motivated and truly cares about every aspect of their customer’s experience.
I have no doubt that you’ll wish this interview didn’t end. Brad openly shares all he learned along the way to success and how that knowledge can help your company.
Guest Website:
https://www.wardph.com/
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www.battleplan-marketing.com/podcast/
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