Today we have a special guest on the podcast, Ray Snesrud, Founder and President of Water Heaters Now in the Twin Cities of Minnesota.
After sub-contracting with builders for over 13 years Ray first tested and then changed his business model to the service sector with just two products, water heaters, and water softeners.
He created super-efficient systems and changed the way he worked with his employees. He made them part of a team where everyone contributed to creating a better customer experience and a more efficient delivery system.
He created a culture of pride, craftsmanship, quality, and superior customer service by sharing the financial successes of the company with training, performance pay, and profit sharing.
As a result, he now has a long line of talent looking to work at his company.
With over 800 five-star Google reviews and two locations in just six years, I’d say they’re doing it right over there.
If you’re looking to improve the culture of your company and motivate your team to care as much or more than you do, then this episode is for you.
Enjoy!
Guest Website:
https://www.waterheatersnow.com/
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